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What is JuicePass?

Enel X JuicePass is a mobile application through which you can manage all the charging services of an electric vehicle at public and private charging stations.

How it works

Connect

Download the Enel X JuicePass application from iOS Store or Google Play.

Sign up with your personal data or using your Facebook or Google account.

Register as a private user or as a business, by entering the VAT code of the company.

You can also use the service as an anonymous user without creating an account.

My garage - car info

Add all the information about your electric vehicle for an even more customized charging experience.

You will be able to choose each time you charge the car at public stations or at home.

Filter charging stations on the map to see only those that are compatible with your car.

My wallet - choose the tariff plan

Choose the tariff plan you prefer and complete the account creation by adding a payment method.

With the tariffs available in the application, you can access the charging services, choosing between a tariff paid as you go or a predetermined monthly tariff.

If you have a code for your company, you will be able to activate the tariff plan chosen by your company.

Station map - identify the station

Find on the map the charging station closest to you.

The Enel X network is always expanding, but you can also recharge with our partners.

Our stations can be found in hotels, supermarkets, malls and can be identified according to the specific pin.

The color indicates the status of the charging station: green - available, red - in use, gray - under maintenance.

Charging stations - how to use the station

Open the station details section to find out: address, serial number, accessibility, maximum power and distance.

Choose the right connector for your car and check the price.

Technical issues? Press the Support button and we will be ready to help!

Once the connector is selected, press the “Charge" button and start the session.

Book the right connector through the booking service.

Public recharging - the charging session

"Swipe to charge" and start the charging session in the next 90 seconds.

On the screen you see in real time the number of units (kWh) charged, the duration of the session and the charging power.

You can stop the charging session at any time by simply pressing the "Stop" button.

The session details and upload history can be found in the “Charging History" section of the application.

Recharging at home

Connecting the home charging station to the application is easy: click on the icon in the upper right corner and start the integration process!

Follow the steps in the application and quickly set up the charging station configuration on your mobile phone.

With Enel X JuicePass you can manage and plan the charging at home. Select only the desired days and times and connect the car.

History

You can access the charging history whenever you want, using the side scrolling menu. View the number of units (kWh) charged in a week, month, or time period of your choice.

 

RFID Card

The RFID card is an alternative tool that allows you to charge an electric vehicle without using the mobile application. Purchasing one is easy, simply enter the payment method and mailing address for delivery.

Connect it to your account and you're ready to recharge. For Android smartphones, the card is also available in a digital version!

Through the app

You can also request assistance through the application by selecting "Contact an operator" in the "Other" section. One of our operators will take care of your case.

By phone

Our customer service team is available 24/7 to help you if you need assistance. Call +40 314 032 231 for any problems encountered.

Basic fare/consumption

Unit price: RON 1.29 / 1 charging unit (1 kWh), AC semi-quick charging AC (alternating current)

Unit price: RON 1.79 / 1 charging unit (1 kWh), quick charging with DC (direct current)

All prices are displayed in the Enel X JuicePass application and on the enelx.ro website.

The invoice in PDF format is emailed to you and is available in JuicePass, in the "My Account" section.

Premium fare / consumption

Unit price: RON 1.29 / 1 charging unit (1 kWh), AC semi-quick charging AC (alternating current)

Unit price: RON 1.79 / 1 charging unit (1 kWh), quick charging with DC (direct current)

Charging point reservation service - RON 9 / month.

All prices are displayed in the Enel X JuicePass application and on the enelx.ro website.

The invoice in PDF format is emailed to you and is available in JuicePass, in the "My Account" section.

Basic X

Fixed fee of RON 75 / month = 60 charging units (60 kWh).  

If you exceed 60 units, the rate in the Basic Payment/Consumption plan is automatically applied.

Unit price: RON 1.29, semi-fast charge with AC (alternating current) and RON 1.79, fast charge with DC (direct current).

Unlimited access to the reservation service + any type of connector. The invoice in PDF format is emailed to you and is available in JuicePass, in the "My Account" section.

 

The units included and unused cannot be transferred to the following period or transferred between subscription plans or to other customer accounts.

The switch from a subscription with KWh included to another subscription or product will be done at the time of the request. The units included in the previous subscription and unused will be lost once the switch has been done.

Premium X

Fixed fee of RON 140/month = 120 charging units (120 kWh).

If you exceed 120 units, the Basic Payment/Consumption plan automatically applies.

Unit price: RON 1.29, semi-fast charge with AC (alternating current) and RON 1.79, fast charge with DC (direct current).

Unlimited access to the reservation service + any type of connector.

The invoice in PDF format is emailed to you and is available in JuicePass, in the "My Account" section.

 

The units included and unused cannot be transferred to the following period or transferred between subscription plans or to other customer accounts.

The switch from a subscription with KWh included to another subscription or product will be done at the time of the request. The units included in the previous subscription and unused will be lost once the switch has been done.

Tariff fee if you don’t have an active account in the app

Unit price: RON 1.39 / 1 charging unit (1 kWh), semi-quick charging with AC (alternating current)

Unit price: RON 1.89 / 1 charging unit (1 kWh), quick charging with DC (direct current)

All prices are displayed in the Enel X JuicePass application and on the enelx.ro website.

The invoice in PDF format is emailed to you and is available in JuicePass, in the "My Account" section.

Charging at Enel X station with JuicePass app