JuicePass

JuicePass



JuicePass is our digital product that makes it possible to manage all charging services through smartphone or with the JuicePass Card.

Simple

The services can be accessed by direct registration in the app, through a Facebook or Google+ profile or as a guest user

Personal profiles

Users can select the most appropriate profile based on their needs: private, corporate, domestic and special

Everything in one App

Users can find on the map all the charging stations, choose a charging type, view details regarding access schedule and costs, reserve a connector, monitor in real time a recharge session and consult the history of their own consumption

Universal

Users can access all public stations compatible with JuicePass, but also private infrastructures at home or at the office

Choice

According to preferences, the same services can be accessed using the JuicePass Card instead of the App

Register

 
 
  • Download the Enel X JuicePass app from iOS Store or Google Play
  • Register by entering your personal data or using your social login (Facebook or Google)
  • You can also use the service as a guest, without creating an account

 

 

Register

Login

  • Enter your credentials (email and password) and choose “Remember Me for easy access to Enel X JuicePass whenever you want
  • You can access the Enel X app even faster by using Touch ID or Face ID *

*Only for handsets with this option

Login

Profile

You can create a profile for your account, choose a rate plan and add a payment method

  • Activate the Private profile if you want to recharge your electric vehicle at stations in the Enel X network

Profile

Maps

  • Find the charging station closest to your location on the map
  • The Enel X network is growing all the time. Charge with our partners.
  • Our stations can be found at hotels, supermarkets, shopping centres and are identified by a special symbol on the pin
  • The colour indicates the status of the charging station: green – available, red – in use, grey – undergoing maintenance

Maps

Charging stations

  • Open the details section of the station to find out the most important information:  address, serial number, accessibility, maximum power and distance
  • Choose the best socket for your vehicle to see the established price
  • Having problems?  Press the Assistance button to let us know about any problems at the charging station and to receive support
  • Once the socket has been selected, you simply start the session by pressing “Recharge”
  • Reserve the station you prefer with the booking service

Charging stations

Public Charging

  • The session starts when you press the “Recharge” button.  You have 90 seconds to connect the cable to the vehicle and start the recharge
  • The recharge screen will provide real time information about the charging units (kWh) supplied, the time spent recharging and the power of the recharge
  • You can stop the recharging session at any moment by simply pressing the “Stop” button.  At the end of the session, you will receive a notification and an email with the summary of the session

Public Charging

Rates

Find out more about Enel X Romania tarrif rates available from 1st July 2020 for:

Rates

History

  • Access your recharging history at any time, using the icon on the navigation bar at the bottom of the screen
  • You can see the charging units (kWh) used in a week, a month or a period of your choice, displayed as a list or a graph

History

Assistance and support

  • Our Customer Service team is available 24/7 to help if you need assistance.  Call the number +40 314 032 231 for any problem you might encounter 
  • You can also request support through the app, by selecting “Contact an Operator” in the “Other” section.  One of our operators will then deal with your enquiry

Assistance and support

If you subscribe to Basic X or Premium X  rate plans, from our tarrif rates, between July 1st - August 1st, you receive a 30 kWh coupon code to recharge your electric car. The coupon code can be used at all Enel X charging stations available in Romania, in the JuicePass application, and is available for two months.

Other products for Individuals

JuiceBox

JuiceBox

Our advanced solution for home charging: designed to ensure fast and safe charging, it is now available in a new version with an elegant and innovative design

JuiceLamp Mini

JuiceLamp Mini

It is our integrated solution for public administrations, companies and privates: a small led lamp with reduced dimensions, which has the dual function of lighting and charging infrastructure

Learn everything there is to know about electric mobility

The automotive world is changing and increasingly switching to electric.  However, there are still some doubts and myths about this new sustainable technology to be dispelled.

Learn more

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