Enel X's Customer Support team is available 24x7x365 whether you are having trouble logging in, need support during a demand response dispatch, or need software support.
support.enelx@enel.com
+1 888 363 7662
/apps/enel-x-digital-ecosystem/templates/page-detail
Explore profitable, sustainable energy solutions for today.
See how much your business can earn from demand response.
Know how to evaluate PPAs and VPPAs.
Explore
Explore profitable, sustainable energy solutions for today.
Energy Services
See how much your business can earn from demand response.
EV Charging Solutions
Resources
Know how to evaluate PPAs and VPPAs.
Support
Energy Services Support |
e-Mobility Support |
---|---|
Enel X's Customer Support team is available 24x7x365 whether you are having trouble logging in, need support during a demand response dispatch, or need software support. support.enelx@enel.com +1 888 363 7662 |
Enel X e-Mobility support can be reached via chat or email 24/7, or by phone during these hours for troubleshooting JuiceBox chargers:
support@evcharging.enelx.com +1 844 JUICEBX (584-2329)
E-Mobility support will work with the customer to troubleshoot the JuiceBox based on the reported issue and data transmitted via the logs. If e-Mobility support determines fault with the JuiceBox and it can't be fixed or reset, it will be replaced per the contract and warranty. If there is no data supporting a problem with the JuiceBox and it is an electrical issue or obvious signs of an electrical issue (i.e. burnt/melted plug or receptacle, circuit tripping, or burnt electrical smell from the circuit/receptacle/electrical panel) the customer should turn off the circuit breaker and unplug the JuiceBox (if plugged in). Customer should reach out to the JuiceBox installation company QMerit at customerservice@qmerit.com to follow up with any installation and/or electrical problems. |
Interested in chatting with an Enel X sales representative? Fill out the form and we'll get in touch to set up an introductory meeting.