Program Rules
Dispatch Months: June–September
Dispatch Hours: 2:00 p.m.–6:00 p.m., Monday–Friday
Lead Time: At least one hour
How is my nomination calculated?
Our team of analysts determines your site’s enrollment value based upon the electrical load patterns at your facility, performance in your demand response test, and information regarding your facility’s operations. This value may be adjusted based upon dispatch performance history or your feedback.
When can I change my nomination?
LG&E and KU allow you to change your nomination monthly, at least five days prior to the end of the month. Please share any operational changes with Enel X that may impact your facility’s energy usage.
How is my baseline calculated?
Your baseline is calculated by an average five highest load days of the previous ten business days for the time of the dispatch with a day of load adjustment.
How is my performance calculated?
Performance is measured by the difference between the baseline and raw curtailment. Your performance for a month is calculated by averaging your performance across all dispatch hours in a single month.
What do I do with a high alert? How can I prepare for a dispatch?
Review your energy reduction plan (ERP) and plan ahead. Consider scheduling shifts and work to be done up until the dispatch. Do not shut down early in anticipation of a dispatch, as it might impact your performance numbers.
Where is my ERP? How can I see how I am performing?
You can view your ERP and your dispatch performance by logging into apps.enelx.com.
How will I be notified?
In the event of a demand response dispatch, you will be notified via our automated system. You may receive email, phone, and SMS messages based upon your preferences, which you can view in the Enel X application. To add or change your facility’s contact information, please email support.EnelXNorthAmerica@enel.com or call +1 888 363 7662.
What if I cannot respond?
If your facility is unable to respond to a demand response dispatch, please call +1 888 363 7662 or email support.EnelXNorthAmerica@enel.com.
How will my performance impact my payments?
Your program payment is based on your average delivered capacity across all dispatches in the program season.
