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Häufig gestellte Fragen (FAQ)

How can I update the JuiceBox?

Every JuiceBox that has a data connection such as Wi-Fi or Cellular will automatically update firmware and software over the air (OTA).

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How do I contact Enel X for support if I am having problems with my JuiceBox?

If your JuiceBox is online and connected to JuicePass, the best way to contact us to offer feedback or request support

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What should I do if the Enel X server goes down?

You will still be able to charge your EV normally, but your Time of Use and amperage settings will be unavailable.

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What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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How do I access the JuiceNet dashboards?

The JuiceNet is the backend to which the JuiceBox connects to. The JuiceNet provides a Dashboard from which the JuiceBox can be monitored and configured.

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