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Häufig gestellte Fragen (FAQ)

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How can I update the JuiceBox?

Every JuiceBox that has a data connection such as Wi-Fi or Cellular will automatically update firmware and software over the air (OTA).

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faq Personen Elektromobilität JuiceBox
20 JANUAR 2022

How do I contact Enel X for support if I am having problems with my JuiceBox?

If your JuiceBox is online and connected to JuicePass, the best way to contact us to offer feedback or request support

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faq Personen Elektromobilität JuiceBox
17 JANUAR 2022

Does the JuiceBox require maintenance?

No, the JuiceBox does not require maintenance, however routine safety checks of the equipment and the electrical circuit should be made.

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faq Personen Elektromobilität JuiceBox
06 JANUAR 2022

Return and Refund Policy

Our goal is for you to be completely satisfied with your purchase. We take pride in the quality of our products and we offer comprehensive customer service. If you are not 100% satisfied with your purchase, you can return the product for a refund within 30 days of the date you purchased it.

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faq Personen Elektromobilität
03 JANUAR 2022

What do I do if there is a car occupying a charging station, even if my App flags it as available?

Users who have completed their charge must clear the area to make way for others. Enel X is not responsible for any obstructions. If a car is blocking your access, we suggest you report this to the relevant authorities.

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faq Personen Elektromobilität
02 JANUAR 2022
MEHR LADEN

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