Dispatch Months: Monday of the week including June 1 until Friday of the week including August 15
Dispatch Hours: 2:00 p.m. – 9:00 p.m. MT, Monday – Friday
Advanced Notification: 4 hours (minimum)
Program FAQ
1
What triggers a dispatch?
Load control dispatches are called when Rocky Mountain Power expects electricity demand to surge. Irrigation Load Control (ILC) participants provide a critical resource in managing peak demand, which helps keep the grid reliable and energy costs down for everyone.
2
How will I be notified of a dispatch?
In the event of a load control dispatch, you will be notified via our automated system. You may receive email, phone, and SMS messages based upon your preferences, which you can view in the Enel X application. To add or change your site’s contact information, please contact Enel X Support at support.EnelXNorthAmerica@enel.com or +1 888 363 7662.
3
When can I expect a dispatch?
Dispatches usually occur between 5:00 p.m – 8:00 p.m. MT. Dispatches typically last approximately 4 hours, and we see an average of 5 dispatches each season. Enel X provides 4 hours notice. Please call us as soon as possible if you need to opt-out a pump.
4
How can I see how I am performing?
You can view energy usage for each pump enrolled in the program during and after load control dispatches by logging into the Enel X application and selecting “Today’s DR Performance” in the drop-down menu.
5
How is my performance calculated?
A pump is credited for performance if it is fully shut down for the duration of a load control dispatch.
6
What if I need to opt-out a pump?
Please contact Enel X Support at +1 888 363 7662 or support.EnelXNorthAmerica@enel.com at least two hours prior to the dispatch start time to opt-out a pump. While there is no limit on the number of times you may opt-out a pump each season, it will impact your payments.
Regardless, Enel X will never charge a direct financial penalty for non-participation. We understand that growing conditions can change dramatically from year to year. If needed, you may also opt-out a pump for a full season, and then return to the program the following year, if conditions change.
7
How does opting out impact my payments?
If you choose not to shut down your pumps during a load control dispatch, the impact on your payment will be proportional to the total number of load control dispatches this season. For example, if you participate in half of the dispatches this summer, your payment will be half of what it would be if you participate in all of the dispatches. More information about how your dispatch participation affects payment is below.
8
Will a pump receive participation credit if it does not run at all on the day of a dispatch?
Yes, it will. We understand that irrigators need to arrange watering schedules around dispatches, and you will not be penalized if you do not run your pumps at all during the day of a dispatch.
