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Pacific Power Demand Response

Earn Payments for Reducing Energy Consumption

Enel X and Pacific Power are partnering to offer commercial, institutional, and industrial organizations incentive payments for participating in a program to maintain a reliable and cost-effective electric grid. In this program, large energy consumers can earn payments for making targeted energy reductions during periods of peak demand. Enel X, the world leader in demand response programs, connects large energy consumers to these payments and ensures that they can maximize their payments while keeping disruption within their facilities to a minimum. Meanwhile, Pacific Power can make the grid more efficient and continue to keep prices among the lowest in the nation.


Read on for answers to some frequently asked questions about demand response with Enel X and Pacific Power.

Map showing the Pacific Power DR Service Areas

Program Options

60 Minute Product
20 Minute Product
Program Period
May 1– Sep 30
Jan 1– Dec 31
Dispatch Hours
3 PM – 9 PM PST non-holiday weekdays
8 AM – 9 PM PST non-holiday weekdays
Dispatch Alerts
At least 60 minutes before an event
At least 20 minutes before an event
Event Duration
1– 3 hours
15 minutes to 4 hours
7 Minute Product
Program Period
Jan 1– Dec 31
Jan 1– Dec 31
Dispatch Hours
Dispatch Alerts
At least 7 minutes before an event
Event Duration
15 minutes to 4 hours
Up to 15 minutes

Program FAQs


What is demand response?

Demand response programs provide an opportunity for commercial, institutional, and industrial organizations to earn incentive payments while helping maintain reliable electricity. When the demand for electricity approaches critical peak levels, utilities and grid operators dispatch Enel X’s demand response network, which is made up of local organizations that have agreed to reduce energy usage during times of high demand. Program participants earn payments for agreeing to be on standby and for curtailing electricity consumption in response to high electricity demand.

What are the benefits?

  • Maximize payments to your bottom line: Enel X manages your participation from start to finish, ensuring you earn the highest possible financial reward. Since 2003, our customers have earned over $1B in payments.

  • Improve your facilities’ resilience: In addition to the payments, participants receive advanced notification of grid stability issues, enabling them to proactively protect their facilities from potential power outages.

  • Support your community: Your participation helps maintain reliable electricity in your community.


How do I participate?

Enel X makes participation easy. We take care of the complex details so you can stay focused on running your business.


  1. 1. Our expert team will work with you to identify your energy reduction potential and create a strategy that delivers maximum value with minimum impact on your operations. We outline these measures in a detailed Energy Reduction Plan.

  2. 2. In some cases, we install necessary metering devices at your facility to establish communication with our Network Operations Center (NOC), so we can monitor your energy consumption levels in real time.

  3. 3. Your site is then enrolled and ready to respond when a dispatch begins. Provided your site has Enel X metering, log into apps.enelx.com at any time during a dispatch to view your real-time performance. While all dispatches are expected to take place during the Program Period, there is a chance of dispatch outside that period in the event of severe capacity constraints. Should this type of dispatch occur, it would not impact your payments.

  4. 4. Throughout the process, we fully manage enrollment, measurement, verification and payments on your behalf.

What can I expect during a dispatch?

Notification: When Pacific Power anticipates high demand on the grid, it dispatches the Enel X network into action. Enel X will notify you via email, phone or SMS, depending on your preferences, to inform you when the dispatch will begin.


Response: At the start of the dispatch, your facility will reduce its electricity usage according to your predetermined Energy Reduction Plan—either manually or, if requested, automatically through the NOC.


Support: Before, during, and after a dispatch, our NOC remains in communication with your facility. Our staff is available 24x7x365, supporting you to ensure that you achieve the highest possible levels of performance and payments.


What types of reductions can I make?

Enel X has extensive experience creating energy reduction strategies that work within the operational limitations of a wide variety of facilities, including cold storage, manufacturing, food processing, universities, malls, office buildings and more. We can also help to implement full control systems that allow your electric load to be toggled remotely.

Common reduction examples include:

  • Modify manufacturing processes
  • Adjust HVAC equipment
  • Dial back pumps
  • Change settings in industrial freezers
  • Reduce non-essential lighting


Customers often facilitate dispatch participation by simply shifting many of their energy-intensive processes by a few hours. Ask us about our experience working with customers like you.


How do I sign up?

Our experts are standing by to speak with you about your organization’s DR opportunity. Reach out to your Pacific Power Regional Business Manager or submit your information here to get started.
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