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Frequently Asked Questions

FAQ

Explore our FAQ section to discover more about innovation and sustainability and participate in the energy revolution.

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What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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What happens if I cannot meet my demand response commitment?

Enel X shields its customers from any penalties associated with under-performance. While failure to meet your commitment may result in lower revenue from the program, you will never be required to make out-of-pocket payments.

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Can I recharge if the JuiceBox goes offline?

Yes. When the JuiceBox is offline recharging your vehicle is still possible.

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What do I do if there is a car occupying a charging station, even if my App flags it as available?

Users who have completed their charge must clear the area to make way for others. Enel X is not responsible for any obstructions. If a car is blocking your access, we suggest you report this to the relevant authorities.

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