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Frequently Asked Questions

What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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What happens if I cannot meet my demand response commitment?

Enel X shields its customers from any penalties associated with under-performance. While failure to meet your commitment may result in lower revenue from the program, you will never be required to make out-of-pocket payments.

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Can I recharge if the JuiceBox goes offline?

Yes. When the JuiceBox is offline recharging your vehicle is still possible.

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How often will I be dispatched for demand response?

Demand response events are triggered by imbalances between forecasted supply and actual demand on the electricity grid, making them rare and only used in states of emergency.

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What do I do if there is a car occupying a charging station, even if my App flags it as available?

Users who have completed their charge must clear the area to make way for others. Enel X is not responsible for any obstructions. If a car is blocking your access, we suggest you report this to the relevant authorities.

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