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Frequently Asked Questions

If the charging station goes into an offline state, does it operate in a fail-safe mode?

If data connectivity is lost the JuiceBox will not enter a fail-safe mode.

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FAQ Electric mobility Companies JuiceBox

How do I access the JuiceNet dashboards?

The JuiceNet is the backend to which the JuiceBox connects to. The JuiceNet provides a Dashboard from which the JuiceBox can be monitored and configured.

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FAQ Electric mobility Companies JuiceNet Manager

What should I do if the Enel X server goes down?

You will still be able to charge your EV normally, but your Time of Use and amperage settings will be unavailable.

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FAQ Electric mobility Companies

What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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FAQ Electric mobility Companies Energy Consulting Services

How much can I earn from my operational flexibility?

Earnings depend on several factors including your availability within the program.

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FAQ Electric mobility Companies Flexibility Solutions

How often will I be dispatched for demand response?

Demand response events are triggered by imbalances between forecasted supply and actual demand on the electricity grid, making them rare and only used in states of emergency.

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FAQ Electric mobility Companies Flexibility Solutions Demand Side Response

What happens if I cannot meet my demand response commitment?

Enel X shields its customers from any penalties associated with under-performance.

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FAQ Electric mobility Companies Flexibility Solutions Demand Side Response

Electric mobility: the facts

A guide to EV charging for businesses

Discover the safest and easiest way to keep you moving.

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Electric vehicles: the facts

Get up to speed on the sustainable solution to driving.

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