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Frequently Asked Questions

If the charging station goes into an offline state, does it operate in a fail-safe mode?

If data connectivity is lost the JuiceBox will not enter a fail-safe mode.

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How do I access the JuiceNet dashboards?

The JuiceNet is the backend to which the JuiceBox connects to. The JuiceNet provides a Dashboard from which the JuiceBox can be monitored and configured.

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What should I do if the Enel X server goes down?

You will still be able to charge your EV normally, but your Time of Use and amperage settings will be unavailable.

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What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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How much can I earn from my operational flexibility?

Earnings depend on several factors including your availability within the program.

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How often will I be dispatched for demand response?

Demand response events are triggered by imbalances between forecasted supply and actual demand on the electricity grid, making them rare and only used in states of emergency.

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What happens if I cannot meet my demand response commitment?

Enel X shields its customers from any penalties associated with under-performance.

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