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Frequently Asked Questions

Does the JuiceBox require maintenance?

No, the JuiceBox does not require maintenance, however routine safety checks of the equipment and the electrical circuit should be made.

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How can I update the JuiceBox?

Every JuiceBox that has a data connection such as Wi-Fi or Cellular will automatically update firmware and software over the air (OTA).

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Can I recharge if the JuiceBox goes offline?

Yes. When the JuiceBox is offline recharging your vehicle is still possible.

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What do I do if there is a car occupying a charging station, even if my App flags it as available?

If your JuiceBox is online and connected to JuicePass, the best way to contact us to offer feedback or request support

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Return and Refund Policy

If you are not 100% satisfied with your purchase, you can return the product for a refund within 30 days of the date you purchased it.

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