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Frequently Asked Questions

What happens if I cannot meet my demand response commitment?

Enel X shields its customers from any penalties associated with under-performance. While failure to meet your commitment may result in lower revenue from the program, you will never be required to make out-of-pocket payments.

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How much can I earn from my operational flexibility?

Earnings depend on several factors including your availability within the program, the MWs you can make flexible and current market pricing.

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How often will I be dispatched for demand response?

Demand response events are triggered by imbalances between forecasted supply and actual demand on the electricity grid, making them rare and only used in states of emergency.

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