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Frequently Asked Questions

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How often will I be dispatched for demand response?

Demand response events are triggered by imbalances between forecasted supply and actual demand on the electricity grid, making them rare and only used in states of emergency.

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faq Demand Response
16 DECEMBER 2021

What happens if I cannot meet my demand response commitment?

Enel X shields its customers from any penalties associated with under-performance. While failure to meet your commitment may result in lower revenue from the program, you will never be required to make out-of-pocket payments.

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faq Demand Response
15 DECEMBER 2021

What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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faq Energy Consulting Services
18 DECEMBER 2021

How much can I earn from my operational flexibility?

Earnings depend on several factors including your availability within the program, the MWs you can make flexible and current market pricing.

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faq Demand Response
14 DECEMBER 2020