Our Principles, Our Work
The world evolves faster and faster and presents increasingly complex challenges. But we do not want to be only players in the game, we want to change the game, fulfilling the needs of our customers in the long term with innovative solutions and sustainability.
The first principle on which our activities are based is the fulfilment of the customer’s needs. To meet such needs, we first interpret them and then develop services and products accordingly. Since our company is part of an active group established in more than 30 countries in 5 continents, our products and services are developed from the global to the local level, and vice versa: our customers are directly involved in the testing phase and then in the experimental phase, and the e-Solutions structures of the Countries feedback to Global Lines for continuous improvement.
Our second principle is innovation as a tool to keep track of the competition and aim for long-term success. We summarise this principle with the “5C” formula: customer, change, continuity, creativity and collaboration. In other words, the customer's needs result in change because of continuous innovation, thus stimulating creativity as well as collaboration.
The third principle is an approach consisting of agility, flexibility and collaboration as a dynamic method to adapt quickly. This method replaces the rigid and individualistic structures of the past to shorten the process between the coming into being of an idea and its realisation. This flexibility means that the working group is always ready to readjust its priorities and ideas to the context, acknowledging the value and effectiveness of the ideas of others. Attention to the other also implies the ability to collaborate, that is, to work together towards a single objective: the continuous improvement of our products.
Finally, our fourth principle refers to the new way we do business. Our new approach aims to extract value from the infinite amount of heterogeneous data we generate on a daily basis. We apply this model to improve not only product development but also decision-making concerning the organisation and the optimisation of business processes to forecast future results through predictive analysis (statistical technique that uses historical and current data to identify risks and opportunities).