Program Rules
Dispatch Months: Year-round
Dispatch Hours: 7:00 a.m.–7:00 p.m., Monday–Friday
Lead Time: 30 minutes
How is my nomination calculated?
Our team of analysts determines your site’s enrollment value based upon the electrical load patterns at your facility, performance in your demand response test, and information regarding your facility’s operations. This value may be adjusted based upon dispatch performance history or your feedback.
When can I change my nomination?
You can change your nomination monthly, at least five days prior to the end of the month.
How is my baseline calculated?
Your baseline is calculated by an average of the three highest load days of the previous ten business days for the time of the dispatch with a day of load adjustment.
How is my performance calculated?
Performance is measured by the difference between the baseline and raw curtailment. Your performance for a month is calculated by averaging your performance across all dispatches in a single month.
Why is my facility required to participate in an audit? How does this impact my participation/payments in the program?
TECO will audit the program once a year. There is no difference between an audit and a dispatch. Like a dispatch, if your site significantly underperforms, your nomination will decrease going forward.
What do I do with a high alert? How can I prepare for a dispatch?
Review your energy reduction plan (ERP) and plan ahead. In the summer period, dispatches will be most likely in the afternoon, between 4:00 p.m.–7:00 p.m. During the winter season, dispatches will be most likely in the early morning, between 7:00 a.m.–9:00 a.m. Consider scheduling shifts and work to be done up until the dispatch. Do not shut down early in anticipation of a dispatch, as it might impact your performance numbers.
Where is my ERP? How can I see how I am performing?
You can view your energy reduction plan (ERP) and your dispatch performance by logging into apps.enelx.com.
How will I be notified?
In the event of a demand response dispatch, you will be notified via our automated system. You may receive email, phone, and SMS messages based upon your preferences, which you can view in the Enel X application. To add or change your facility’s contact information, please email support.EnelXNorthAmerica@enelx.com or call +1 (888) 363-7662.
What if I cannot respond?
If your facility is unable to respond to a demand response dispatch, please call +1 (888) 363-7662 or email support.EnelXNorthAmerica@enelx.com. Non-performance may affect your earnings and your facility’s future nomination (and therefore, future payments).
How will my performance impact my payments?
Capacity payments are based upon your site’s average performance across all dispatches in a month. If your site is unable to participate for the entirety of a dispatch, please perform when you are able to as there is no minimum performance required for capacity payments. Underperformance in a dispatch will decrease that month’s capacity payment and may affect your site’s future nomination. Additionally, your site will earn energy payments based on the sum of the kilowatts curtailed across all dispatches in the performance month. There is no limit for how much your site can earn in energy payments.
