Customers can sleep easy, Endesa will take care of everything

Perhaps the only thing that all customers of every type have in common is one simple aspiration: to be able to purchase working equipment and never have to give it a second thought.

All in one

The energy company has now begun to supply appliances, such as boilers and air conditioning units, for the home. The advantages of this are twofold: first and foremost, the customer will have just one reference contact instead of the usual list of retailer, energy supplier, installer, manufacturer for the guarantee and technician for maintenance. Secondly, our Group can guarantee not only the quality of the service, but also that of the appliance.

Maintenance and technical assistance

The best thing a company can do for the peace of mind of its customers is to take care of every aspect of the service, from the purchase of the equipment and its installation to maintenance services and assistance; or even earlier, by analysing the customer’s needs and suggesting the most appropriate solution.

Endesa has come up with Soluciones Integrales, a package that includes:

the supply of the new appliance, which can be chosen from a range of options included in the package maintenance services for three or five years (depending on the type of contract) technical assistance and a telephone hotline open 24 hours a day, 365 days a year, plus a promise that a technician will arrive within three hours of your call. These terms are similar to those already offered by our OKLuz and OKGas services Endesa’s guarantee discounts on the Endesa bill (for electricity or gas, depending on the service selected).

e-Home in every aspect

The offer is applicable to diverse energy services, from the more traditional to the most innovative. In actual fact the Enel Group’s e-Home solutions also include the streamlining of traditional systems alongside smart technology for clean energy.

As for heating and cooling (boilers, heat pumps and air conditioning), we can offer greater efficiency thanks to our new guaranteed appliances. When it comes to water boilers, we are already looking to the future: in addition to more conventional electric or gas boilers, solar thermic devices are also available. The sun’s power can also be harnessed in order to satisfy customers’ electricity needs, in this case with photovoltaic panels.

Then there are the services for home automation, from the most common such as thermostats to the most innovative like LED lighting systems that are much more efficient, as well as being easy on the eye. On the subject of smart technology, there is also a package for a home charging point for customers’ electric cars.

With the future of the planet in mind, our solutions are not only integrated but are also sustainable.