Enel X JuicePass Business

Register

• Download the Enel X JuicePass app from iOS Store or Google Play
  
• Register by entering your personal data or using your social login (Facebook or Google)
  
• You can register as a private user or as a business (just include your VAT code)
  
• You can also use the service as a guest, without creating an account
  

Login

• Enter your credentials (email and password) and choose “Remember Me” for easy access to Enel X JuicePass whenever you want
• You can access the Enel X app even faster by using Touch ID or Face ID *
  

*Only for handsets with this option

Profile

You can create one or more profiles for your account, choosing rate plans and payment methods

• Activate the Private profile if you want to charge your electric vehicle at stations in the Enel X network.
• Activate the Corporate profile if you need to charge your company car.  Your activation code will be provided directly by your company.
• Activate the Automotive profile for your new car.  Your activation code will be provided on purchase (only for participating car manufacturers)
  

Maps

• Find the charging station closest to your location on the map
• The Enel X network is growing all the time. Charge with our partners.  Our stations can be found at hotels, supermarkets, shopping centres and are identified by a special symbol on the pin
• The colour indicates the status of the charging station: green – available, red – in use, grey – undergoing maintenance.
  

Charging stations

• Open the section with the charging station details to access to the most important information.
• The address and serial number of the charging station are at the top of the section.
• A red “Assistance” icon allows you to flag any problems encountered with the charging station. Not all charging stations are managed by Enel X (only those marked with a purple pin on the map).
• Check access times, the maximum power for each charging station and find out how far it is from where you are. Once you have selected the correct socket for your car the price per kWh will appear.
• All you have to do next is press the “Charge” button and start charging. You may book the socket for 15 minutes, if you have activated a “Premium Pay as you go” profile or a Flat rate.

Public Charging

• The session starts when you press the “Charge” button.  You have 90 seconds to connect the cable to the vehicle and start the charge
• The charge screen will provide real time information about the kWh supplied, the time spent charging and the power of the charge
• You can stop the charging session at any moment by simply pressing the “Stop” button.  At the end of the session, you will receive a notification and an email with the summary of the kWh supplied and the duration of the session
  

Valid from 1/06/2020

Tariff Plans for Business customers with Corporate Profiles (service invoiced to the company):

• Basic Consumption Plan: in Italy 0.40€/kWh for charges at AC (Alternating Current) sockets, 0.50€/kWh at DC (Direct Current) sockets with power up to 50kW and 0.79€/kWh at DC sockets with power greater than 50kW. Outside Italy 0.50€/kWh for charges at AC sockets and 0.79€/kWh at DC sockets
  
• Reservation service: in addition to the Basic pay-as-you-go Plan, with the payment of an annual sum of 25€, users will be able to benefit from the socket reservation service for a period of 1 year
• Small Flat Plan: 32 € per month for 95 kWh monthly
• Medium Flat Plan: 56 € per month for 180 kWh monthly
• Large Flat Plan: 175 € per month for 580 kWh monthly
  

History

• Access your charging history at any time, using the icon on the navigation bar at the bottom of the screen
• You can see the kWh charged in a week, a month or a period of your choice, displayed as a list or a graph
• If you activated a Flat Plan, Small or Large, you will see the kWh remaining of your monthly availability
  

Card RFID

• The RFID Card is an alternative tool that allows you to start and stop charging without using the App
• It is easy to purchase, just enter a payment method and postal address
  

Assistance and support

• Our Customer Service team is available 24/7 to help if you need assistance.  Call the toll free number 800 069 850 for any problem you might encounter 
• You can also request support through the app, by selecting “Contact an Operator” in the “Other” section or while charging.  One of our operators will then deal with your enquiry.
  

Domestic charging

• It’s easy to link your Wallbox to the Enel X JuicePass App: go to the “Other” section and click on “Add a Wallbox.” You will be guided in the procedure to configure the Wallbox on your smartphone.
• Once the Wallbox has been configured, it will be represented by an icon on the map, thereby making it easily accessible at all times.
• Thanks to Enel X JuicePass, you can programme the start of your domestic charging. All you have to do is select the number of hours remaining before the start time and hook up your vehicle to the Wallbox.
• Remember that the cost of charging at the Wallbox will be applied directly to your utility bill and that you will pay for the amount you use according to the tariff in place with your residential energy provider.