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Questions Fréquemment Posées (FAQ)

What should I do if the Enel X server goes down?

You will still be able to charge your EV normally, but your Time of Use and amperage settings will be unavailable.

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Return and Refund Policy

Our goal is for you to be completely satisfied with your purchase. We take pride in the quality of our products and we offer comprehensive customer service. If you are not 100% satisfied with your purchase, you can return the product for a refund within 30 days of the date you purchased it.

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How do I access the JuiceNet dashboards?

The JuiceNet is the backend to which the JuiceBox connects to. The JuiceNet provides a Dashboard from which the JuiceBox can be monitored and configured.

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