With lockdown continuing to limit mobility and present risks to health, Enel X is looking for ways of providing support and assistance to its customers without having to physically send its engineers out on visits to sites where they may be exposed to external risks.
This unexpected situation has at the same time accelerated the transition to a “new normal” offering significant opportunities to use new technologies to fight climate change and install greener, more sustainable ways of working and doing business. This is the context for a series of Enel Group ReShape challenges.
For this specific challenge, we want to see innovative solutions that will allow us to interact with our customers remotely, in ways that are smarter, more efficient and safer. The need for these was apparent before the outbreak of the pandemic but the disease has made it more urgent.
Any solution must be low cost for both residential and industrial customers. We are willing to consider technologies as well as best practices as long as they reduce the need to send our engineers out to customer premises, offer a high level of customer interaction and are straightforward to install and use. We are also happy to evaluate solutions that are targeted at specific customer types, be they residential or industrial.
For residential customers, solutions must be deliverable on smartphones, or on similar widely held personal devices. For industrial clients, we need to see a clear reduction in the cost of the intervention and in the time, and number of people, involved in the various design, installation and maintenance activities.
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