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Häufig gestellte Fragen (FAQ)

Return and Refund Policy

Our goal is for you to be completely satisfied with your purchase. We take pride in the quality of our products and we offer comprehensive customer service. If you are not 100% satisfied with your purchase, you can return the product for a refund within 30 days of the date you purchased it.


How do I contact Enel X for support if I am having problems with my JuiceBox?

If your JuiceBox is online and connected to JuicePass, the best way to contact us to offer feedback or request support


What do I do if there is a car occupying a charging station, even if my App flags it as available?

Users who have completed their charge must clear the area to make way for others. Enel X is not responsible for any obstructions. If a car is blocking your access, we suggest you report this to the relevant authorities.